Patient Representative

Lynn Bursaw , LPN, Kootenay Boundary Health Service Area
1200 Hospital Bench
Trail, BC V1R 4M1
Phone: 250-364-3461
Fax: 250-364-3422
Email: lynn.bursaw@interiorhealth.ca
Available Monday to Friday, 9:00 am - 2:00 pm

Statement of Principles

The Patient Representative will:

• Consistently apply policies and procedures to all individuals.
• Treat client concerns with an absence of bias.
• Reflect ethical standards in decisions and decision process.
• Protect individual privacy at all times.
• Treat individuals with courtesy, respect and dignity.
• Provide explanation/criteria/rationale for decisions that affect them.
• Focus on client advocacy, no matter the concern.
• Provide a clear, easy, accessible route for individuals to express their concerns.

Where is the Patient Representative located?

• Kootenay Boundary Regional Hospital Administrative offices.

Who will the Patient Representative assist?

• Clients/residents, patients and their families.

What can the Patient Representative do?

• Act as a liason between clients/residents, patients, their family and the organization.
• Assist with problem solving and facilitating complaint resolution.
• Manage concerns and unmet needs.
• Encourage, inform and assist individuals and families to find appropriate solutions in meeting their healthcare needs.